Food Safety & Product Information Policy

Effective Date: [Insert Date]

 

At Dunns Butchers, operated by AADUNN SL, we are committed to supplying quality meat and food products while operating in accordance with applicable food safety and hygiene legislation.

This policy explains our general approach to food safety, storage, handling and customer responsibilities.

 

1. Our Commitment

Dunns Butchers is committed to maintaining appropriate food safety standards throughout the sourcing, storage, preparation, handling and sale of our products.

Our procedures are designed to comply with applicable Spanish and European food hygiene legislation and are reviewed and updated as our business develops.

 

2. Product Quality

We aim to supply products that meet our quality standards at the time they leave our control.

As our products are natural food products, variations may occur between individual items, including:

• Colour

• Marbling

• Fat content

• Shape

• Size

• Weight

• Texture

• Appearance

Such natural variations do not indicate that a product is defective.

 

3. Product Availability

Products may vary depending upon:

• Seasonal availability

• Livestock supply

• Natural variation

• Supplier availability

• Market conditions

We reserve the right to substitute, amend or withdraw products where reasonably necessary.

 

4. Storage Prior to Delivery

Products are stored under conditions considered appropriate for their intended purpose before collection or delivery.

Storage methods may vary depending upon the product concerned.

 

5. Delivery

Reasonable care is taken to transport chilled and frozen products using methods appropriate for the products being delivered.

Customers should ensure products are placed into suitable refrigeration or freezer storage as soon as reasonably possible after delivery or collection.

 

6. Customer Responsibilities

Once products have been collected or delivered, customers are responsible for:

• Correct storage.

• Maintaining appropriate temperatures.

• Following any storage instructions provided.

• Observing use-by or best-before dates.

• Safe food handling.

• Hygienic preparation.

• Adequate cooking.

Failure to follow appropriate food handling practices may affect food quality and safety.

 

7. Cooking

Unless expressly stated otherwise, meat products supplied by Dunns Butchers are intended to be cooked before consumption.

Customers are responsible for ensuring products are cooked appropriately for their intended use.

Cooking times may vary depending upon:

• Product type

• Thickness

• Weight

• Cooking equipment

• Individual preference

Any cooking guidance provided by Dunns Butchers is intended as general information only.

 

8. Allergens

Certain products may contain allergens or ingredients capable of causing allergic reactions.

Customers should carefully review any available allergen information before purchasing or consuming products.

Where further information is required, customers should contact Dunns Butchers before placing an order.

Although reasonable precautions are taken during food preparation, different products may be handled within the same premises and on shared equipment.

Accordingly, unless expressly stated otherwise, we cannot guarantee the complete absence of traces of allergens.

 

9. Product Information

Product descriptions, ingredients, nutritional information and allergen information are provided in good faith using information available at the time of publication.

Such information may occasionally change.

Customers should always check the product supplied and any accompanying labels before consumption.

Where there is any uncertainty, the product should not be consumed until clarification has been obtained.

 

10. Shelf Life

Fresh food products have limited shelf lives.

Customers should observe all:

• Use-by dates

• Best-before dates

• Storage instructions

• Packaging guidance

Products should not be consumed after the applicable use-by date.

 

11. Packaging

Products may be supplied in a variety of packaging depending upon operational requirements, including:

• Vacuum packaging

• Modified atmosphere packaging

• Fresh wrap

• Frozen packaging

• Protective transport packaging

Packaging methods may change without prior notice.

 

12. Freezing

Some products supplied may previously have been frozen where permitted by law.

Where legally required, this will be identified accordingly.

Products should not be refrozen after thawing unless appropriate food safety guidance permits.

 

13. Bones

Despite careful preparation, meat products may occasionally contain:

• Small bones

• Bone fragments

• Cartilage

• Naturally occurring connective tissue

Customers should take appropriate care when preparing and consuming these products.

 

14. Food Safety Concerns

If you believe a product may not meet expected standards, please contact Dunns Butchers as soon as reasonably possible.

Where appropriate, we may request:

• Photographs

• Packaging

• Batch information

• Product labels

• Details of storage conditions

• The return of the product for inspection where reasonably practicable

Customers should not consume any product they reasonably believe may be unsafe.

 

15. Product Recall

Should it become necessary to withdraw or recall a product, Dunns Butchers will take such action as is considered appropriate in accordance with applicable legal requirements.

Where reasonably practicable, affected customers may be contacted using the information provided when placing the order.

 

16. Limitation of Responsibility

Dunns Butchers cannot accept responsibility for deterioration, contamination or loss of quality arising after products have been collected or delivered where this results from matters outside our reasonable control, including but not limited to:

• Delayed refrigeration

• Improper storage

• Incorrect handling

• Cross-contamination

• Inadequate cooking

• Refreezing

• Failure to follow storage instructions

• Consumption after the applicable use-by date

Nothing in this policy excludes or limits any liability that cannot lawfully be excluded under applicable legislation.

 

17. Legislative Compliance

Dunns Butchers operates its business in accordance with applicable Spanish and European food hygiene and food safety legislation.

Our procedures may be amended from time to time in order to reflect changes in legislation, operational practices or regulatory guidance.

 

18. Changes to this Policy

We reserve the right to amend this Food Safety & Product Information Policy at any time.

The latest version will always be published on our website.

 

19. Contact

If you have any questions regarding food safety or our products, please contact:

AADUNN SL
Trading as Dunns Butchers

Avda Golf 16
07180 Calvià
Illes Balears

Email: shanijovino@gmail.com

Telephone: +34 653 926 064